Shipping

Domestic Shipping

All jackets and hats are made to order and will be crafted and shipped within 4-7 business days. All packages are shipped via Canada Post.

Please note during holiday seasons lead times may vary.

Returns

Damaged or Faulty Goods

All of our jackets are made from thrifted denim, which means each one is unique and may show minor signs of wear, such as faded areas, small imperfections, or removed brand tags. These variations are part of the charm of upcycled fashion and are not considered defects.

All of our hats, shirts and hoodies are new, not upcycled. We have tried and tested multiple brands and materials to ensure top quality.

Spelling of names/wording on custom jackets and hats are at the discretion of the buyer. Please double check all spelling before submitting your order.

We thoroughly inspect each item before sending it out, but if your item arrives with a significant flaw not mentioned in the product description, please reach out to us within 7 days of receiving your order—we’ll do our best to make it right!

Duty/Import Fees

Any applicable customs duties, taxes, or import fees are the responsibility of the customer. These charges are determined by your country’s customs agency and are not included in our shipping fees.

Contact Us

For all questions and concerns, please email rookeembroidery@gmail.com or rookedenim@gmail.com

Returns & Exchanges

Eligible non-custom items may be exchanged or returned for store credit within seven days of receipt, provided they are unworn, unused and have the original tags attached. We do not offer refunds.